Frequently asked questions

You can easily place an order using our online platform. When you find a product you need, simply add it to your cart, log in, and complete the ordering process. If you need assistance, our Help Center provides detailed guidance on how to place an order, including Cash on Delivery (COD) options. Once your order is confirmed, you will receive an order summary via email. The order summary will also be available in your account.

Our online ordering system will guide you to provide all the necessary information. Please read the instructions carefully and fill in all the required details. You check our step by step guide on help center page "How to place order"(javascript:void(0)). Business Orders: If you need a GST invoice, please provide your GST number in the "Add a Note" section when placing your order. Note: Special offer for business customers - get 12.5% flat discount on orders ₹9999/- and above. If you forget to provide your business details during ordering, no problem — just send us your information via email customercare@thefurnishersonline.com (customercare@thefurnishersonline.com)or connect with us on our WhatsApp number +91 8826261056

You can use all the major debit/credit cards, UPI's or you can choose COD (Cash On Delivery) with this payment method, customers can pay the billed amount by cash at the time of delivery or when they received the order from the delivery agent. ​ Please go through the "How to place order"(javascript:void(0)) on the HELP CENTER for detail process. If you are a business customer : If you need a GST invoice, please provide your GST number in the "Add a Note" section when placing your order. We will send GST invoice with your order to avail GST benefits. Note: Special offer for business customers - get 12.5% flat discount on orders ₹9999/- and above. Or you can share your GST details at customercare@thefurnishersonline.com

Sign in to your account and go to “My Account”. On “My Account” you can update your delivery address.

We charge a shipping fee of ₹50 on orders below ₹999. Orders above ₹999 qualify for Free Shipping. Occasionally, we offer Free Shipping on all orders during special promotions. However, these offers are time-limited. Please stay updated with our latest deals!

If you want to get benefits on bulk purchases just contact us by dropping an email to us at customercare@thefurnishersonline.com (customercare@thefurnishersonline.com)with your required product and quantity details. We will give you some attractive discounts on bulk purchases.

If you want to cancel your order, please do so before 24 hours of placing your order. Please drop us an email at customercare@thefurnishersonline.com (customercare@thefurnishersonline.com)and drop us WhatsApp text message at +91 8826261056 to cancel your order.

If you are interested in any product that is out of stock, just let us know by sending us an email to customercare@thefurnishersonline.com (customercare@thefurnishersonline.com). We will notify you once that product is back in stock.

You can contact us by email at customercare@thefurnishersonline.com (customercare@thefurnishersonline.com)

Yes you can. It is an easy process, if you want to return a product, please go through Return & Refund Help Page (javascript:void(0))on HELP CENTER

Yes you can. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and you received your refund money back, make a separate purchase for the new item you want as exchange.

Yes, we will send you the Order Delivery Tracking Number (ODTN) of the shipment when the parcel has been sent to you. When the order is confirmed the ODTN will be sent to the customer within 24 hours of the purchase.

Please drop your question on Contact us through the Contact Section ()on the menu bar. You can drop an email to us at customercare@thefurnishersonline.com (customercare@thefurnishersonline.com)